For home/home office users we provide dedicated, all-round support, covering the following services:

• Solving computer performance problems (e.g., unusually slow computer – it didn’t used to be this slow!)
• Installing/configuring broadband, including wireless networking.
• Negotiating with broadband service providers on your behalf, including talking to the helpline
• Fixing email issues (e.g., problems with sending or receiving)
• Resolving virus and other security problems (including malware and email Spam).
• Troubleshooting problems with mobile phones and other mobile devices (e.g. iPhones, iPads, Blackberries)
• Fixing issues with Skype and other video-calling software
• Troubleshooting faulty hard drives.
• Fitting memory (RAM), replacement hard drives, sound cards and graphics cards.
• Training provided on:
  • General computer use, Office programmes (such as Word, Excel and PowerPoint), downloading photos from mobile phones and digital cameras, basic photo editing.
  • Training also provided on how to use, and get the best out of, mobile phones, and other portable devices (e.g. Kindle, iPad).
• Buying advice (including sourcing the most affordable deals)
• Dealing, on your behalf, with online and store retailers (if necessary can attend stores with clients, or work with clients during their internet purchase of a computer).
• Home installs of new or upgraded equipment
• Data transfer from old PCs to new.
• Setting up reliable, secure affordable data backup
• Managing/supervising ethical disposal of old, unwanted equipment (e.g., monitors and base units)